Shipping & Returns_______________________________________________________________ P O L I C I E S It is our goal to keep you happy with your purchase and we believe in the golden rule, treat others how you yourself would like to be treated. However, it is necessary that we put policies in place to keep us in business. We are human and admit we make mistakes, if the mistake is ours we will take full responsibility and will make it right. Our priority is our customers. WE WANT TO MAKE YOU HAPPY! _______________________________________________________________ R E T U R N S You are welcome to return any item for a refund of the price you paid or a store credit. Please inform us within 7 days of receipt of item. We MUST receive your return within 30 days of original sale date or your item will not be refunded or returned. BUYER PAYS ALL RETURN AND REPLACEMENT SHIPPING FEES* THERE ARE NO EXCEPTIONS TO THIS POLICY.*Your shipping and handling fees will NOT be refunded. All returns should be shipped to us with delivery confirmation from the carrier or we will NOT be held responsible for the receipt of items. Your credit will be issued when the items returned are evaluated to be in salable condition. If you cut open a strand it is NO LONGER RETURNABLE even if you have restrung it. NO EXCEPTIONS. YOUR SHIPPING AND HANDLING FEES WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES. If the items you are returning had free shipping, then your shipping fees will be assessed at a MINIMUM of $5.00 or 15% of the item cost whichever is greater. RETURNS GREATER THAN $150.00 will be assessed a 5% restocking fee. RETURNED WHOLESALE DISCOUNTED merchandise (regular stock), will be assessed a 15% restocking fee. SPECIAL ORDER ITEMS are not returnable. INCLUDE A COPY OF YOUR INVOICE! We have a pile of mystery packages already, You do not want to be in that pile. We cannot read minds, we sell a lot of the same things to lots of different people on lots of different websites. The only way we know who to credit is if you INCLUDE YOUR INVOICE! Your return WILL NOT BE PROCESSED WITHOUT IT! Please send returns WITH A COPY OF YOUR INVOICE to: KanduBeads Returns Silversmith Park 346 Qunnipiac Street Floor 2, Building 1 Wallingford, CT 06492 U.S.A. 203-793-7348 Items paid with a check or money order will be issued a store credit. Updated Jan 18 2012 _______________________________________________________________ S H I P P I N G WE SHIP TO YOUR PAYPAL ADDRESS UNLESS YOU TELL US OTHERWISE IN A NOTE AT CHECKOUT! We ship via USPS. We almost always ship within 24 hours of receiving payment. We do not ship Saturday or Sunday. If you need your purchase sooner than the normal mail we will upgrade your shipment to priority mail or express mail for an up-charge. If you need your parcel insured, please contact us for associated fees. All domestic orders (within the USA) are shipped with delivery confirmation via USPS. We will know if your order has arrived. If it is delivered and unclaimed and returned to us, we will contact you for the return postage. If return shipping is not paid within one week of our contacting you, then you have forfeited the sale, no refunds will be made for the items in the shipment. __________________________________________________________________ I N S U R A N C E All international parcels over $25.00 and domestic orders over $100 are shipped with insurance. The insurance is by a third party, PIP (not through the USPS). Please contact us to file a claim. The insurance amount is not marked on the parcel. However, this is an additional cost incurred to us. If your parcel has not arrived within 30 days inform us, we will file a claim. You will be credited for the amount you paid for the items via the postal insurance claim. WE WILL NOT REFUND LOST PARCELS UNTIL THE POSTAL CLAIM HAS BEEN PAID TO US. It usually takes about 2 weeks to get paid for the postal claim depending on circumstances may be a bit longer. If your item was damaged in shipment RETAIN ALL PACKING MATERIALS. Your postal insurance claim will be voided if you discard the packaging. You may be asked to submit photos of the damaged items and the packaging. For any insurance claim we file, you may be contacted by our insurance company, PIP. Please answer any questions they have about your claim truthfully and your claim will be processed quickly. They do not contact all customers but sometimes they do. __________________________________________________________________ C U S T O M S We are honest people. Please do not ask us to mark your parcel for customs as a gift, sample or lower than the cost of the goods within. We want to save you money, but we cannot mark international parcels for less than the value that is in them or ship them to customers as gifts. That is illegal and can put us out of business. __________________________________________________________________ * Coupons will discount the current selling price of one item at the time the purchase is made. |
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